Refund & Return Policy

Return & Refund Policy

Last Updated: 25-11-2025

Welcome to WesternMuse.
By using our website www.westernmuse.in, you agree to comply with the terms outlined in this Return & Refund Policy.
Please read this policy carefully before making a purchase.

If you have any questions, contact us at mywesternmuse@gmail.com.

1. Eligibility for Returns

Returns are accepted within 2 days of delivery.
To be eligible, the product must be:

  • Unused and unwashed

  • In original condition

  • With all original tags and packaging
    We reserve the right to reject returns that do not meet these conditions.

2. No Refund Policy

WesternMuse follows a No Refund Policy.
This means:

  • No cash refund

  • No bank refund

  • No payment gateway refund

Only Store Credit is provided for eligible returns.

3. Store Credit

If your return is approved:

  • You will receive Store Credit equal to the product value minus ₹100 shipping charge.

  • Store credit can be used on your next purchase from our website.

  • Store credit cannot be transferred or converted into cash.

4. Shipping Charges

  • A return shipping charge of ₹100 will be deducted in advance before processing any return.

  • Shipping fees are non-refundable under all circumstances.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Items bought during Sale/Offer periods

  • Accessories

  • Used, washed, damaged, or altered products

  • Items without original packaging or tags

6. Return Process

To initiate a return:

  1. Email us at mywesternmuse@gmail.com with your Order ID and product photos.

  2. Our team will review your request within 24–48 hours.

  3. Upon approval, return instructions and shipping details will be shared.

  4. Store credit will be issued after the item is received and verified.

7. Incorrect or Damaged Product

If you receive a defective, damaged, or wrong item:

  • Notify us within 24 hours of delivery with clear photos/video.

  • We will arrange a replacement or provide store credit after verification.

8. Changes to This Policy

WesternMuse reserves the right to update or modify this policy at any time without prior notice.
Any changes will take effect immediately upon posting on this page.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, feel free to reach us:
📧 Email: mywesternmuse@gmail.com
🌐 Website: www.westernmuse.in